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Using iGRAM portal I
can get responses of 17.3 37.8 20.4 12.2 12.2
my query/grievance in
reasonable time
Information received
through iGRAM was 21.4 37.8 11.2 18.4 11.2
very useful
Interpretation of table this statement. In response to this
statement, 6.1 percent of learners opted
There were 30.6 percent learners who
strongly agree with the statement that for neither agree nor disagree.
they shall suggest others to use iGRAM In response to the statement that
portal, while 45.9 percent agree with it. iGRAM is more effective than email and
Thus, there were a total 76.5 percent telephone requests in handling student
learners who agree that they shall grievances, 31.6 percent learners
suggest others to use iGRAM portal. strongly agree and 41.8 percent learners
7.1 percent learners disagree and only agree to it. Hence, in view of about
6.1 percent strongly disagree with the 73 percent learners, iGRAM is a more
statement and the remaining 10.2 effective medium than other modes
percent learners gave their opinion as like email and telephone in handling
neither agree nor disagree. learners’ grievances. Only 3.1 percent
learners strongly disagree while 12.2
26.5 percent learners strongly agree
with the statement that iGRAM portal is percent disagree with the statement.
effective in resolving student’s problems There are 34.7 percent learners who
and 42.9 percent learners agree with strongly agree with the statement that
the statement. On the other hand, 8.2 grievances can be registered on iGRAM
percent strongly disagree and 11.2 portal easily in one go and 48.0 percent
percent disagree with the statement. learners agree with this statement.
11.2 percent of learners remained 7.1 percent learners disagree with this
neutral. statement and only 3.1 percent strongly
disagree on it.
In the survey, the majority of the
learners i.e. 58.2 percent learners agree In this survey 22.4 percent learners
with the statement that the language strongly agree and 30.6 percent agree
used in iGRAM reply was very courteous with the statement that after the iGRAM
and 27.6 percent learners strongly complaint has made the authorities
agree on it. Thus, about 85 percent of more responsive to their queries. While
learners agree that the language used 18.4 percent disagree and 8.2 percent
by officials to respond to their query was strongly disagree with the statement.
courteous in nature. The percentage of Thus, only about 53 percent of learners
learners who strongly disagree with the are convinced that complaints on iGRAM
statement is 4.1 percent and equally made the authorities more responsive
4.1 percent of learners disagree with and about 26 percent are not in favour

Indian Journal of Educational Technology 101
Volume 3, Issue 2, July 2021