Page 106 - IJET_July2021_final

strongly agree, 2 agree, 3 neither agree properly. The demographic information
nor disagree, 4 disagree and 5 strongly which was asked for included: Learners
disagree. A Google form containing the programme of study, their age and
questionnaire was developed and an gender, employment and marital status,
SMS with the link of this Google form area (urban or rural) they belong to,
was sent to 1,200 learners registered device used for internet access, place
under IGNOU Regional Centre Varanasi where they use internet, how they
who had used iGRAM portal during came to know about iGRAM and type of
the period of July 2019 to June 2020 problem they raised on iGRAM.
for getting their grievances resolved.
There were two sets of questions, the Findings and Discussion
first set asked for demographic and Objective 1: In order to examine
internet access related information and the usefulness of IGNOU Grievance
the second set included 11 questions Redressal and Management (iGRAM)
about the effectiveness of the iGRAM system with reference to demographic
portal in resolving learner’s grievances. variables, learners were asked some
The questions were drafted in Hindi basic questions related to their
and were structured in such a way demography.
that it would be easy for learners to
understand the topic and answer

Table-1: Data related to demographic variables of iGRAM users

Demographic Frequency Percentage Valid Cumulative
Variables Percentage Percentage
Gender Female 21 21.4 21.4 21.4
Male 77 78.6 78.6 100
Area Rural 40 40.8 40.8 40.8
Urban 58 59.2 59.2 100
Employment Employed 28 28.6 28.6 28.6
Status Unemployed 70 71.4 71.4 100

Marital Married 29 29.6 29.6 29.6
Status Unmarried 69 70.4 70.4 100

Age Up to 20 9 9.2 9.2 9.2
Age 20-30 63 64.3 64.3 73.5
Age 30-40 17 17.3 17.3 90.8
Age Group
Age 40-50 8 8.2 8.2 99
Age above 1 1 1 100
50
Bachelors 41 41.8 41.8 41.8
Programme Certificate 8 8.2 8.2 50
in IGNOU
Masters 40 40.8 40.8 90.8

96 Indian Journal of Educational Technology
Volume 3, Issue 2, July 2021