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Implications of the study 6. The findings may also be used
to improve the handling of
The implication of the research findings
were given below: the IGRAM Portal at the Regional
Centres and in different
1. The comparative studies of divisions at Headquarters to
student satisfaction in relation improve the students’
to various demographic satisfaction regarding IGRAM
variables provide important i Portal.
nsight on its effect on student
satisfaction regarding IGRAM. 7. The findings of the study also
focus on the practical
2. The finding of the study also suggestions to improve upon
throws light on correlation the student satisfaction
between effective use of IGRAM in respect to use of IGRAM
portal with respect to ICT portal, which may be proved
infrastructure/ environment beneficial to Management of
available with the students. grievance portals while
3. Findings of the present study formulating the policies in
will serve as a base for the this regard.
research scholars doing 8. This study may lead to further
research in the field of other research at the micro-level
institutes of Higher learning involving other related variables.
Institutions; hence, it may serve
a wide spectrum of research Limitations
scholars.
The feedback of the learners, who
4. The findings of this study may had used iGRAM portal for grievance
also serve as a primary data redressal, was taken from only one
source to the research scholars Regional Centre i.e. Regional Centre
for further in-depth study in Varanasi out of the 56 Regional Centres

this field. across India. A comprehensive feedback

5. The findings of this study from the learners using iGRAM from all
may be useful for Policy makers the Regional Centres would give more
of ODL Institutions to study insights and that would provide a larger
student satisfaction and may database of valuable inputs of learners
take appropriate measures for further improvement and better
to improve the student utilization of iGRAM portal in IGNOU.
satisfaction.

104 Indian Journal of Educational Technology
Volume 3, Issue 2, July 2021