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Objective 3: With reference to this related to the effectiveness of iGRAM
objective feedback from the learners mechanism in resolving learners
were taken on various parameters grievances
Table-3: Feedback of the learners on various statements regarding
effectiveness of iGRAM portal

Neither
Strongly Strongly
Statement Agree agree nor Disagree
Agree Disagree
disagree
I shall suggest others to 30.6 45.9 10.2 7.1 6.1
use iGRAM portal
iGRAM portal is
effective in resolving 26.5 42.9 11.2 11.2 8.2
learners problems
Language used in
iGRAM reply was very 27.6 58.2 6.1 4.1 4.1
courteous
iGRAM is more
effective than email
and telephone request 31.6 41.8 11.2 12.2 3.1
in handling student
grievances
Grievance can be
registered on iGRAM 34.7 48.0 7.1 7.1 3.1
easily in one go
I believe that after the
iGRAM complaint was 22.4 30.6 20.4 18.4 8.2
made, the authorities
were more responsive
iGRAM portal helped
me in establishing
my faith in IGNOU 21.4 44.9 11.2 14.3 8.2
grievance management
system
iGRAM portal is an
effective platform for 26.5 36.7 19.4 12.2 5.1
addressing all types of
query/grievances
Using iGRAM portal
increases my chance 20.4 36.7 18.4 17.3 7.1
of completing IGNOU
programme in time

100 Indian Journal of Educational Technology
Volume 3, Issue 2, July 2021