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of it. 20.4 percent learners remain 17.3 percent learners strongly agree
undecided about the statement. with the statement that using iGRAM
portal they can get responses to their
About 44.9 percent learners agree with
the statement that iGRAM portal helped query/grievance in reasonable time.
them in establishing their faith in IGNOU 37.8 percent of learners agree with
grievance management system and this statement. Percentage of learners
there are 21.43 percent learners who who strongly disagree is 12.2 percent
strongly agree with this statement. On and equally 12.2 percent of learners
the other hand, 14.3 percent learners disagree with this statement. Thus,
disagree with the statement and there about 54 percent of learners were
were 8.2 percent learners who strongly satisfied with the response time within
disagree with the statement. 11.2 which they received solutions to their
percent of learners neither agree nor grievances.
disagree with the statement. In response to the statement that
information received through iGRAM
Apart from this, 26.5 percent learners
agreed with the statement that iGRAM was very useful, 21.4 percent and 37.8
portal is an effective platform for percent of learners strongly agree and
addressing all types of query/grievances agree respectively. 11.2 percent and
and 36.7 percent learners strongly 18.4 percent learners strongly disagree
agreed with the statement. 12.2 percent and disagree respectively with the
disagree and 5.1 percent strongly statement. 11.2 percent responded as
disagree with the statement. 19.4 neither agree nor disagree. Thus, about
percent remained neutral i.e. neither 59 percent of the learners found that
agree nor disagree. information received at iGRAM portal
was useful for them and about 29
In response to the statement that using percent of the learners who took part
iGRAM portal increases their chance of in the survey found the information at
completing the IGNOU programme in iGRAM not very useful.
time, 20.4 percent learners gave their
opinion as strongly agree and 36.7 Summarily, during the analysis of data
percent agree. On the other hand, 17.3 it has been found that in response to
percent learners who participated in the 11 different statements regarding
the survey disagree and 7.1 percent effectiveness of iGRAM in resolving
strongly disagree with the statement. learners' grievances total 67.4 percent
18.4 percent of learners gave their learners agree with the effectiveness of
opinion as neither agree nor disagree. iGRAM and only 19.2 percent learners
disagree.

102 Indian Journal of Educational Technology
Volume 3, Issue 2, July 2021