Page 115 - IJET_July2021_final

References

Arambewela, R., Hall, J., & Zuhair, S. (2006). Postgraduate International Students
from Asia: Factors Influencing Satisfaction. Journal of Marketing for Higher
Education, 15(2), 105–127. https://doi.org/10.1300/J050v15n02_05

Bhatnagar, H. (2013). e-Governance in Higher Education: A Case Study of IGNOU,
New Delhi. International Journal of Scientific and Engineering Research,
4(5): 1071-1075

Cohen, Steven & Eimicke, W. (2001). The use of the Internet in government service
delivery. E-Government 2001. ISBN 978-0-7425-1338-9, 9-43. Lanham,
Maryland: Rowman & Littlefield Publishing, Inc.

Das M., Biswas P.K. (2018t). ICT for Learner Support Services in ODL System in
Developing Countries: Challenges and the Road Ahead. In: Anjana (eds)
Technology for Efficient Learner Support Services in Distance Education,
Springer, Singapore. Retrieved from https://doi.org/
10.1007/978-981-13-2300-3_14
Flores S. A. (2017). Distance Learning: Preparation & Practice for the Adult Learner.
The Journal of Human Resource and Adult Learning, 13(1): 43-50
Gowthaman K. et al. (2017). Learners’ Expectation on Future ODL Policy of India.
Asian Journal of Distance Education, 12 (2): 4-19, The Asian Society of Open
and Distance Education, India
IGNOU Annual Report, 2018-19, IGNOU New Delhi, India

Siran, M., & Purnendu, T. (2005). Quality Education in India: A Mission Revisited
for Distance Education Institutions. Asian Association of Open Universities
Journal, 1(1), 45–51. https://doi.org/10.1108/AAOUJ-01-01-2005-B005

New Education Policy, 2020
Santosh, S., Dikshit, J. (2018). Reforms through E-Governance in Distance Education
in India. Asian Journal of Distance Education, 13(2), 82-93. Retrieved from
https://www.asianjde.org/ojs/index.php/AsianJDE/article/view/271
Singh D. P., Sahay M. (2020). Student Support and Technological Solutions for
Grievance Redressal: A Case Study of IGRAM at IGNOU Regional Centre, Delhi
-1. EduTech - e Journal of Education & Technology, Retrieved
from http://www.edutech.net.in/EduTechViewArticle htm?Issue=2020
&Article=ART00004

Subrahmanyam, V.V. & Gandhi, Indira. (2018). Use of Technology for Learner
Support Services: A Case Study of IGNOU in ‘Technology for Efficient Learner
Support Services in Distance Education’ New Delhi, Springer.

Indian Journal of Educational Technology 105
Volume 3, Issue 2, July 2021